Secure Endpoint

Absolute Missing Device Reclamation Service Add-On

Don’t let the annual missing device reclamation process overwhelm you


Streamline device collection and inventory

Collecting missing devices at the end of an employee’s tenure or at the end of a school year is a stressful and time-consuming undertaking that often overwhelms IT staff.

Highlights

Leverage a team of Absolute reclamation experts once a year to track, locate, and secure devices, including contacting users to get devices back.

Through regular communication channels with parents and students — combined with the ability to remotely manage, lock, and track a device with Absolute — our experts manage the entire process to minimize device loss and save time for IT teams.

Chase down non-responsive end users

Send user messages to reclaim device

  • Absolute will send end user messages directly to missing customer devices, providing instructions for returning missing devices with appropriate contact information using the Absolute End User Messaging capabilities.
  • As necessary, Absolute will additionally contact end users of missing devices directly via letter, phone, and email based on named contact info provided by the customer. Users will be given return instructions and contact information.

Render missing devices inoperable until found

Call in the specialists when devices are stolen

  • At the customer’s approval, the device will be rendered inoperable for the end user by leveraging Absolute Device Freeze. Return and contact information will be provided in the Device Freeze messaging. Absolute’s reclamation experts will update the missing device report on an ongoing basis.
  • If a missing customer device is identified as stolen, Absolute will coordinate with local law enforcement at customer’s request to perform a stolen device investigation.

The Absolute Missing Device Reclamation Service is either part of the Absolute Resilience for Student Devices offer or available for purchase as an add-on. For the latter, it requires an existing subscription to either the Absolute Visibility, Control, or Resilience service tier. It’s available in North America only.

Absolute Missing Device Reclamation Service FAQ

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